Active members
4,660
↑ 8.4% vs last month
DASHBOARD
Good afternoon, Krish
Showing combined health for Hewitt + Waco. Recommendations adapt to the selected stores.
AI Win-back Recommendation
Recover customers before traffic declines further
OnePoint analyzed this store’s visit history, month-over-month traffic, customer return intervals, and recent decline patterns. It identified 127 customers whose normal return cycle has been missed and recommends a location-specific win-back campaign.
Customers to target127
Traffic trend-8.6%
Typical return cycle18 days
Suggested offer$5 OFF $30
Projected revenue
$2,460
estimated from past behavior
Return visits
577
↑ 11.2%
Campaign revenue
$12,840
↑ $1,930
Redemption rate
2.8%
Industry target 3.1%
Visits & signups
Daily member activity
Return visitsSignups
Customer health
Where your member base stands
New154
Regular1,890
At risk286
VIP58
Recent campaign
Closeout Sale on 7OH
Delivered3,744
Redemptions84
Revenue$3,108
Estimated ROI8.7×
Recommended Next Moves
Prioritized by likely revenue impact
ENGAGEMENT
Campaigns
Create promotions, automations, announcements, and win-back journeys.
Campaign history
Performance for all locations
| Status | Name | Send date | Delivered | Redemptions | Revenue |
|---|---|---|---|---|---|
| Sent | Closeout Sale on 7OH | Aug 4, 2026 | 3,744 | 84 (2.2%) | $3,108 |
| Sent | $5 OFF Your Next Visit | Aug 2, 2026 | 3,759 | 84 (2.2%) | $2,940 |
| Sent | 50% Off Delta | Jul 29, 2026 | 3,766 | 20 (0.5%) | $1,074 |
| Draft | VIP Weekend Preview | Not scheduled | — | — | — |
CUSTOMER BASE
Members
Search, segment, import, and manage members for each store.
Total members
18,354
↑ 6.8% year over year
New this month
154
↑ 12.4% vs last month
Regular customers
1,890
↑ 4.1% vs 30 days ago
VIP customers
58
↓ 3.3% vs 90 days ago
At-risk members286 customers have not visited in 20+ days.
| Customer ↕ | Phone ↕ | Email ↕ | Channel ↕ | Status ↕ | Points ↕ | Last visit ↕ | Location ↕ |
|---|---|---|---|---|---|---|---|
| (206) 999-6187 | jonathan@example.com | Never opted in | New | 40 | Aug 6, 2026 | Hewitt | |
| (936) 242-2039 | tabbyjordan87@gmail.com | SMS, Email | New | 4 | Aug 6, 2026 | Hewitt | |
| (254) 349-1193 | havanna@example.com | Never opted in | At risk | 23 | Jul 12, 2026 | Waco | |
| (920) 646-0521 | kallie@example.com | SMS | Regular | 223 | Aug 5, 2026 | Waco | |
| (254) 550-1373 | jeremy@example.com | At risk | 126 | Jul 4, 2026 | Hewitt |
AUDIT TRAIL
Activity
Every point, redemption, adjustment, and campaign event in one place.
Points earned today
1,480
Rewards redeemed
29
Manual adjustments
4
Unusual activity
0
| Date & time ↕ | Activity type ↕ | Activity ↕ | Customer ↕ | Phone ↕ | Store ↕ |
|---|---|---|---|---|---|
| Points earned | +4 pts | (936) 242-2039 | Hewitt | ||
| Redemption | 0 pts / $2 OFF | (936) 242-2039 | Hewitt | ||
| Points earned | +35 pts | (920) 646-0521 | Waco | ||
| Redemption | -100 pts / $5 OFF | (254) 550-1373 | Hewitt | ||
| Points earned | +28 pts | (254) 349-1193 | Waco |
ACQUISITION
Refer a Friend
Turn your best customers into a measurable acquisition channel.
Referral engine
Give $5, get $5
Members share a unique link. The friend receives a welcome reward, and the referring member earns credit after the first verified purchase.
Shares384
New members91
Conversion23.7%
OWNER CONTROLS
Management
Owners can manage manager access for this business. Managers cannot add or delete other managers.
Owners
1
Full business control
Active managers
3
All accounts active
Pending invitations
1
Invitation expires in 5 days
Locations covered
2
Hewitt + Waco
Managers
Assign managers to one or more store locations.
| Manager | Locations | Status | Last active | ||
|---|---|---|---|---|---|
| Amanda | amanda@example.com | Hewitt | Active | Today | |
| Jackie | jackie@example.com | Waco | Active | Yesterday | |
| Mike | mike@example.com | Hewitt, Waco | Active | 2 days ago | |
| Pending Manager | newmanager@example.com | Waco | Invited | — |
HELP CENTER
Customer Support
AI-assisted support with escalation to a real person when needed.
☎ Krish — (312) 709-4884OnePoint AI Support
Describe the issue in plain language. The AI uses your store context and knowledge base to guide you.
Knowledge Base
Articles are suggested automatically from common customer flows and support questions.
Call support
Need a person? Call Krish directly for help with OnePoint Systems.
Call (312) 709-4884Suggested knowledge base
Auto-generated from common customer journeys and support patterns.
Recent support requests
AI escalations and human follow-up
#1052 — Waco
Needs adminCampaign delivery count does not match audience preview.
#1051 — Hewitt
Resolved by AICSV import field mapping question.
OnePoint AI SupportStore-aware support assistant
I couldn't fully resolve that.
Leave contact details and a short note so an admin can follow up.
BUSINESS ACCOUNT
Your Account
Manage the owner/manager profile, business identity, location details, and logo.
Business identity
This information represents the store/customer account using OnePoint Systems.
PNG, JPG, or WEBP. Square or horizontal logos work best.
Locations
Store details used throughout campaigns and message footers.
Hewitt807 N Hewitt Dr, Hewitt, TX
Waco1417 Sunset St, Waco, TX
SUBSCRIPTION
Billing
Manage your OnePoint Systems plan, payment method, invoices, and billing history.
Current plan
OnePoint Loyalty Professional
$99/location / month
Payment method
Used for your subscription and approved usage charges.
Visa •••• 4821Expires 08/29
Billing history
Invoices and payment status
| Date ↕ | Invoice ↕ | Description ↕ | Amount ↕ | Status ↕ |
|---|---|---|---|---|
| Aug 6, 2026 | OP-2026-0806 | Professional — 2 locations | $198.00 | Paid |
| Jul 6, 2026 | OP-2026-0706 | Professional — 2 locations | $198.00 | Paid |
| Jun 6, 2026 | OP-2026-0606 | Professional — 2 locations | $198.00 | Paid |
PLATFORM ADMIN
Admin Dashboard
See store health, customer counts, growth risk, and owners who need support.
Active stores
11
↑ 2 this month
Total customers
22,480
↑ 7.4% vs last month
Stores needing help
2
2 open escalations
Healthy stores
9
82% platform health
Store performance
Customer health and engagement by tenant/location
| Store | Customers | 30-day growth | At risk | Campaign ROI | Health |
|---|---|---|---|---|---|
| Hewitt | 7,274 | +5.2% | 127 | 7.4× | Watch |
| Waco | 11,080 | -3.1% | 159 | 8.1× | Needs attention |
| Demo Store 3 | 4,126 | +9.8% | 63 | 9.3× | Healthy |
Owners needing help
AI escalations and unresolved support
TRANSACTION TAGGING
Purchase Categories
These categories appear on the cashier screen so each transaction can be tagged for analytics and customer purchase history.
Available categories
Admin can configure these during onboarding. Owners and managers can later add, rename, reorder, deactivate, or expand them.
Cashier transaction tagging
At checkout, the cashier selects one or more categories for the sale before points are applied.
Transaction total$42.18
MemberTabitha • (936) 242-2039
CONFIGURATION
Settings
Control business profiles, rewards, tiers, roles, billing, and fraud rules.